About the Columbia PlanProvider Directory
You can visit the Aetna Student Health website for a full listing of providers nationwide. Click on "DocFind®", enter your zip code, and indicate that you belong to a "Student Health Plan.”
After obtaining a referral from a Columbia Health provider to see an off-campus clinician, you may want to select a Preferred Provider from the Aetna network in order to maximize your savings and reduce out-of-pocket expenses. It is to your advantage to utilize a Preferred Provider because significant savings can be achieved due to their agreement with Aetna regarding rates of payment for their services.
The Columbia Student Medical Insurance Plan provides students access to a provider network throughout the country. It is the student's responsibility to make sure any off-campus provider is a Preferred Provider in the Aetna network, to be eligible for the highest level of benefits.
Please note: if you elect to receive care from a Non-Preferred Provider, any charges in excess of the Reasonable Charge allowance will not be covered.
Students can access healthcare while traveling outside the United States. As Aetna does not maintain a network of providers outside the U.S., services are covered at the Preferred Provider rate.
Please contact Aetna Student Health Claims Administrators, Inc. for more detailed information.
Using the Directory of Providers
Participating Providers are independent contractors in private practice and are neither employees nor agents of Aetna Student Health or Columbia University. The availability of any particular provider cannot be guaranteed for referred or in-network benefits, and provider network composition is subject to change without notice.
Certain primary care physicians may be affiliated with an Independent Practice Association (IPA), a Physician Medical Group (PMG), an integrated delivery system, or one of other provider groups.
Not every provider listed in the directory will be accepting new patients. Although Aetna has identified providers who were accepting patients as known to Aetna at the time the directory was created, the status of a provider's practice may have changed.
For the most current information, please contact the selected physician or Aetna Student Health.
In the event of a problem with coverage, students should contact Aetna Student Health on how to utilize the complaint and appeal procedure when appropriate. All care and related decisions are the sole responsibility of Participating Providers. Aetna does not provide health care services and, therefore, cannot guarantee any results or outcomes.